Refund and Returns Policy

Returns & Refunds

Below is a summary of our most frequently-asked questions on the return policy, along with the answers. Are you unable to find your question listed in the list below? Contact us for more information. reach us.

Returns and Exchanges

How do I make an exchange or return?

We’re sorry for the disappointment you experienced with your experience with the Neusouq Store. Please reach out to with your order number and the products you’d like to exchange and we’ll take care of the rest. We do not offer any return, we’re sorry for the disappointment.

What’s your policy on returns?

All exchanges are to be processed in the first 07 days after the date of receiving the purchase. We don’t offer return.

Your order number must be included in order to exchange the item, 

What do I do if received the wrong product?

If you received a item other than the one you ordered, I’m sorry for it! We’d love to get in touch with our team and we’ll make sure to send you the Neusouq you requested!

What is your exchange procedure If I’m not pleased with the service?

We will only replace items in the event that they are damaged or defective. If you need to exchange it for the same item, send us an email at

Take note! If you have received a faulty product, it is important that you send an e-mail to before returning your order.

We’ll be able to assist you with the process of returning items and provide a suitable solution.

Order Cancellation

Once the order is placed it won’t be cancelled.

I’ve accidentally cancelled my order How can I get it back?

If you’ve had to cancel your online order and wish to get your order delivered, in the end, the best option is to place a new order when you check out. Contact us at for any inquiries and we’re always here to assist you.