FAQ’s

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carrier tracking features to determine when your package has been picked up and is in transit.

Please allow 24-48 hours from the time you place your order for its status to update.

WHY DIDN’T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?

After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send a shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.

If you still do not see it there, please feel free to contact our customer support at support@minalop.com and we’ll send it again right away.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! MinaLop provides our customers with the option to track their package. If the tracking information states that your items have been delivered but you have not received them, please check around your neighborhood in case another home received them by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but MinaLop does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

WHY ISN’T MY TRACKING INFO UPDATING, IS THERE SOMETHING WRONG?

This is normal. The tracking information normally lags behind the true status of your package. If it hasn’t been updated in over 10 days, please contact support

TAXES & DUTIES

Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at MinaLop. For further details of charges, please contact your local customs office.

How do I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email support@minalop.com and we’ll help find an alternative solution.

How do I change my order?

We’re sorry you didn’t love your MinaLop Store. Please reach out tosupport@minalop.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.

How can I pay for my order?

We offer safe and secure payment options via credit/debit cards (VISA & Mastercard).

So you can choose the most suitable one for you. All products are listed in GBP.

In what currency are your products listed?

All prices listed on MinaLop Shop are listed in British Pound (GBP)

How secure is my personal information?

MinaLop adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is NOT subsequently stored

We don’t sell, lease or otherwise distribute any personal customer information.

Didn’t find your answer?

Drop us an email at our Contact Us page.